OVERVIEW

Fantastic opportuity for a Data Analyst to join a well-established company who are leaders in their field, providing technical solutions to companies around the world.

Working from home in a Remote based role, this Data Analyst position is both analytical and customer facing – Data Analysis, reporting and explaining to customers.

This is an excellent opportunity to join a successful and growing company, that offers excellent training and clear career progression routes.

Whilst a purely remote role, there could be the possibility / opportunity to attend client / customer meetings, which could even be overseas. This isn’t something that will be regular.

CANDIDATE PROFILE

  • A good level of knowledge / experience of Microsoft Excel
  • PowerPoint experience
  • Customer facing, ideally technical product support experience
  • A good level of English and Maths
  • Excellent analytical / diagnostic skills with data Analysis and report writing experience
  • Experience of Project Management is advantageous

THE ROLE

  • Data analysis and reporting of findings to customer (Daily, Weekly, Monthly and project reporting.)
  • Production of ad-hoc internal reports as required
  • Carry out project management ensuring that services are in line with SLAs.
  • Generating high quality and accurate internal and external specifications and documentation.
  • Conducting face to face meetings and conference calls with customers.
  • Conducting internal reviews of customer progress and targets.
  • Ensuring client expectations are met and SLA delivered
  • Identify improvements in customer service to enable client expectations to be exceeded.
  • Continually reviewing analysis reporting to improve their relevance and understanding to the
    customer.

PROGRESSION

From a Data Analyst, there are career paths to progress into any of the following roles:

  • Senior Analyst SME (Subject Matter Expert)
  • Product Support Engineer
  • Controls and Compliance Engineer
  • Technical Sales Engineer
  • Management positions

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