Learning Coordinator

INTRO

This is a fantastic opportiunity to join an Apprenticeship Training Provider organisation as a Learning Coordinator, which is a fully remote role.

This is an integral role for scheduling all training workshops and management of the LMS platform.

Key duties include supporting the implementation of delivery of learning solutions, and coordinating administrative, design and delivery requirements for all contracted work. This includes supporting the proposal and costing of opportunities as well as evaluation reporting on contract return on investment.

This is  a very busy role that requires strong attention to details and involves working with key stakeholders across the business, including liaising with finance and freelance trainers.

Applicants need them to be proficient with Excel and have experience of CRM systems (e.g. HubSpot). Experience of Learner Management Systems (e.g. PICS / Maytas) would be beneficial, but not essential.

CANDIDATE PROFILE

• Highly organised, self-motivated, and able to balance multiple tasks and meet deadlines.
• Strong written communication style, with correct use of spelling and grammar
• Awareness and understanding of different leadership and management tools, techniques, and models
• Experience using a CRM such as HubSpot (desirable)
• Experience in managing LMS (desirable)
• Experience using accounting software such as Xero (desirable)
• Experience in simple video editing
• Competent with Microsoft Office including Word, Excel, and MS Forms
• Competent using Adobe packages for graphic design e.g., InDesign and Illustrator

DUTIES

• Supporting the implementation and delivery of Custom Learning work alongside Customer Solutions Managers
• Own the engagement communication plans with participants, as agreed, and required by each client/contract, including pre-work, and joining instructions and collecting feedback
• Responsible for ensuring all learning materials required for contracted work are correctly formatted and branded, and ready for print/distribution
• Liaise with external printers, placing orders for print runs aligned to service delivery
  • Ensure all trainers have the materials required for the programmes and sessions they are delivering
•  Coordinate design work – agree timelines which meet delivery dates (workshops and print runs if required), and liaise with theb design team and graphic designers/editors where applicable to ensure all content is designed within the preferred format and templates in line with our branding and to our high standards
• Own administration of  the LMS for Custom Learning: manage access and permissions in line with contracts, maintain up-to-date library per client/portal and provide reporting data to relevant Custom Learning account manager
• Coordinate participant and trainer feedback – ensure it is distributed as requested by the client and received back in a timely manner and stored in the relevant space
• Support proposal and programme evaluation stages as required: proofing, formatting, and consolidating data
• Support administration and maintenance of the CRM (HubSpot) and booking trainers (using Xero) to reflect Custom work as required