Customer Account Coordinator

INTRO

V Selective Recruitment have an excellent opportunity for a Customer Account Coordinator to join an International company, based at their Gateshead site in the North East.

This is an Account Management type role, where you will deliver a first-class service through excellent management of a portfolio of customer accounts.

You will keep customers updated, solve problems and deliver a high-quality customer experience to each customer.

We are seeking applicants with excellent customer facing, communication and influencing skills … ideally with experience in an Account Management type role.

THE ROLE

• Manage a full portfolio of customer accounts
• Follow departmental procedures
• Ensure and maintain the departments targets and KPI’s are achieved
• Provide information in a concise and timely manner, to both customers and internally
• Work closely with the external accounts manager to meet customer needs and expectations
• Support the ethos of team working within the whole department
• Ensure regular and effective communication within and from all areas to achieve common business aims
• Liaise with customers as and when required with off site visits to be expected
• Be proactive in developing solutions to departmental issues
• Identify issues and recommend adjustments or resolutions in order to rectify any issues
• Grow product knowledge both through regular product training and from working alongside internal departments
• Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing

CANDIDATE PROFILE

• Excellent customer facing skills
• An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
• Ability to work under pressure to deliver a high standard of service
• Self-Motivated and the ability to motivate others
• Process relevant information quickly and easily
• Attention to detail
• Excellent organisational and time management skills, with the ability to prioritise
• Personal integrity
• Able to work in a fast-paced environment