Head of Quality

OVERVIEW

V Selective have an excellent opportunity for a Head of Quality to join a ‘good’ rated Training Provider organisation. This is a thriving organisation who deliver Apprenticeships and Corporate training within some global companies.

As Head of Quality your remit will be to set high standards across all aspects of delivery, inspiring and driving the organisation towards excellence in accordance with regulatory requirements.

You will be responsible for implementing a clear and robust internal quality cycle to protect and improve all services.

The role involes responsibility for quality and continuous improvement, client experience, quality assurance and safeguarding. Managing a team to help elevate performance, brand and market share.

This is a Home / Remote based role, with some flexibility for travel required.

CANDIDATE PROFILE

•  Extensive Quality management expertise, with expert knowledge of the Education Inspection Framework, the matrix Standard and the Apprenticeship Accountability Framework.
• Proven leadership skills
• A track record of collaborative working with delivery teams to raise standards.
• Proficient problem solving skills, adept in root cause analysis, risk assessment, corrective and preventive action, with the ability to address quality issues promptly and effectively.
• Process improvement experience, understanding the need for efficiencies whilst upholding quality standards.
• Ability to gather and analyse quality related learner data, generating meaningful insights to make informed decisions and drive quality improvements. Must possess excellent IT skills.
• Excellent communication skills to collaborate with cross functional teams, reporting quality metrics to senior leaders and ensuring alignment to quality goals and strategy.
• Strong interpersonal skills to interact with internal and external stakeholders, including clients, regulatory bodies and industry partners.
• Experience in developing and delivering training programmes to educate employees around quality standards, processes and best practice.
• An IQA qualification is essential
• Desirable qualifications are a Level 5 Teaching qualification, a Professional coaching qualification, a Level 4 IAG qualification and being a Qualified Designated Safeguarding Lead (all beneficial but not essential)

THE ROLE

Duties include:

• Lead a culture of quality and improvement across the business, where everyone strives to exceed on expectation to maximise results.
• Monitor delivery activity against the Education Inspection Framework, educating and supporting the business to achieve outstanding delivery outcomes.
• Continually develop and review the Self-Assessment Report
• Conduct formal reviews on progress against the Improvement Plan.
• Lead the OTLA process across the organisation.
• Moderate the observation reports completed by the observation team, conducting quarterly OTLA standardisation sessions to ensure consistency in practice.
• Manage the Qualifications Assurance function, ensuring quality compliance and adherence to the EPA and EQA regulations.
• Analyse programme data and plan deep dive activities to understand root cause challenges. Create action plans and support the delivery team to course correct any areas of underperformance.
• Conduct programme, sector and client quality reviews to monitor performance against the Education Inspection Framework.
• Organise and host delivery team CPD sessions that align to quality monitoring findings.
• Produce a monthly Quality Report that details delivery team performance against the Quality OKR’s.
• Lead on learner experience initiatives.
• Champion safeguarding in all quality improvement activities, ensuring a strong culture of safeguarding and wellbeing.
• Monthly interrogation of QAR reports to identify trends and focus team activities
• Act as the Deputy Ofsted Nominee during Ofsted Inspections.
• Lead on the reaccreditation of the matrix standard.