Customer Service Coordinator

OVERVIEW

V Selective are recruiting on behalf of a Global Manaufacturing company who have over 25,000 employees working in more than 130 locations worldwide. As a company they are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward their staff.

This company have some opportunities for Customer Service Coordinators a their Gateshead site (Tyne and Wear) in the North East.

The role of Customer Service Co-ordinator is to deliver a first class service to business customers through excellent account management. To do this you will need to have close interaction with the planning / production / operations teams.

As a Customer Service Coordinator you will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high quality customer experience to each and every customer in line with the business objectives and the department’s overall targets and goals.

CANDIDATE PROFILE

– Excellent customer facing skills
– First class telephone manner and communication skills both written and verbal.
– Highly organised
– Ability to work under pressure to deliver a high standard of service
– Able to multi task
– Self-Motivated and the ability to motivate and influence others
– Ability to process relevant information quickly and easily
– Attention to detail and take pride in your work
– Excellent organisational and time management skills, with the ability to prioritise
– Able to work in a fast paced environment – FMCG expereince would be great but not essential
– Strong commercial awareness and business acumen
– Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
– Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
– Ability to identify opportunities for process improvements

THE ROLE

– Manage a full portfolio of accounts
– Ensure that procedures within the department are followed
– Maintain the departments targets and KPI’s are achieved through the management of allocated accounts
– Provide information in a concise and timely manner, to both customers and members of the company
– Work closely with the external Key Account managers to meet customer needs and expectations
– Accountable for Launch management on your portfolio of accounts
– Support the ethos of team working
– Ensure regular and effective communication within and from all areas to achieve common business aims
– Liaise with customers as and when required with off site visits to be expected
– Be proactive in developing solutions to departmental issues, when required
Identify issues and recommend adjustments or resolutions in order to rectify any issues
– Grow product knowledge both through regular product training and from working alongside internal departments
– Ensuring aged stocks, pre-aged stocks, and overdue reserves are continually being monitored on their accounts
– Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing