Our UK based client providing technical solutions to a global client base. This organisaton has an exiting new vacancy for a Data Analyst (Remote based) to join their team, in what is both a highly analytical and client facing role. This is an excellent opportunity to join a successful and growing company, that offers excellent training and development prospects – including clear progression into Senior Analyst, Product Support and Management roles.

We are seeking applicants who ideally meet all of the following criteria:

  • Good experience of Microsoft Excel and PowerPoint.
  • Strong communication skills
  • Good levels of English and Maths
  • Excellent analytical / diagnostic skills
  • Data Analysis and report writing experience
  • Customer facing experience (ideally technical)
  • Experience of Project Management
  • Any knowledge of the telecoms sector would be advantageous, but not essential

Responsibilities include:

  • Data analysis and reporting of findings to customer (daily, weekly, monthly and project reporting.)
  • Production of ad-hoc internal reports as required
  • Carry out project management ensuring that services are delivered and being maintained as per the agreed SLA.
  • Generating high quality and accurate internal and external specifications and documentation.
  • Conducting face to face meetings and conference calls with customers.
  • Conducting internal reviews of customer progress and targets.
  • Ensure correct delivery Managed Service commercial offerings.
  • Travel as required (including overseas trips if required)
  • Ensure company procedures/communication methods/information storage are adhered to and updated as required
  • Maintaining the customer service overview document & database with up to date and accurate information, to assist  in planning, fault resolution and service continuity
  • Continually review analysis reporting to improve their relevance and understanding to the customer.

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